FAQs

Here you will find a collection of frequently asked questions about our services:

General information

Searching for an accommodation or other travel services

Booking

Payment

Cancellation or changes of the reservation

About the stay

 


 

General information

  • Who is Live it up! Tours Andalusia?

CostaHomeTravels is a tour operator, specialised in renting holiday properties in Andalusia, especially on the Costa de la Luz. All CostaHomeTravels accommodations fulfil strict selection criteria. Each accommodation is chosen individually and reviewed personally by us.Want want you to feel just like at home.

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  • Where I can find the terms and conditions of Live it up! Tours Andalusia?

Our terms and conditions you can find here.

Searching for a tour

  • What is the fastest way to find a suitable tour?

According the informations you dispose about your holiday stay, there are several options you can use to find a suitable tour. You can search by tour type, location or using the search filter function on our homepage.

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  • How can I see, if a tour is still available?

There are two options to check out the availability of a tour. On the one hand there is the booking calendar under the tab “Availability”, where you can see the dates available for the tour during the booking process. On the other hand you will find an overview of availability under the tab “Description”, where you can see the booked dates at a glance.

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  • Where can I see the costs of a tour for a certain date?

There are two options to find out the total price of an accommodation for your stay: If you click on your tour dates in the booking calendar under the “Availability” tab, a “book now” button appears which remits you directly to the booking form. Here you can see the total price, that is automatically calculated.

Under the tab “Description”, you will find as well a price table that shows an overview of all seasonal prices.

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  • Where can I see the exact location of the tour?

You will find this information under the “Location” tab of the single tour page.

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Booking

  • How do I book a tour?

There are several options:

  1. Click your dates in the booking calendar. The button “Book now” appears. Hit this button and fill in the booking form. Send it.
  2. Use the “Send Inquiry” button to ask for a tour and to reserve it.
  3. Contact us by telephone. We are 24 hours at your disposal.

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  • Is it possible to reserve a tour and book later on?

You can prereserve a tour via the “Send Inquiry” Button. Please note, that you have to book the prereserved tour within a certain period established by us.

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  • How far in advance can or must I book a tour?

You can reserve or book a tour at any time, provided that it’s still available.

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  • How will be confirmed my booking?

After booking a tour you will receive a booking confirmation via email.

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Payment

  • Which modes of payment are accepted by Live it up! Tours Andalusia?

In most cases the payment will be carried out on the spot. In exceptional cases there is a deposit required, which can be paid by bank transfer or with credit card.

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Cancellation or changes of the reservation

  • How can I cancel a reservation?

You can cancel a reservation at any time. You can do that via email or phone. Decisive for a cancellation is the date of receipt.

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  • What costs will incur in case of cancellation?

The cancellation generates cancellation costs which are governed in our terms and conditions.

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  • Is it possible to modify a reservation regarding the tour or the tour date?

Of course you can modify your reservation, unless the other tour or tour date is still available.

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  • Does Live it up! Tours Andalusia offer a travel insurance?

No, not yet. But we would help you out with this problem if you want.

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About the stay

  • Will I get documents with detailed information about the tour? If yes, when will I receive them?

Yes, you will receive a document with your confirmation regarding the tour and other relevant issues about the location.

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  • Who should I contact if problems occur that affect the course of the tour?

If the tour is not in contractual conditions you have to inform immediately the tour guide, who has to take remedy as soon as possible. If Live it up! Tours Andalusia is not informed about any defect, the tour is supposed to be free of faults.

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  • How and where can I leave a feedback after the tour activities?

Please feel free to leave a feedback after your stay. Visit our website and fill in the evaluation form under the “Leave a Review” button on the single tour page.

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